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CUSTOMER SERVICE, RETURNS, and PRICE MATCH INFORMATION
Don't be a dink...land the right gear!
Our Low Price Promise
Here at "PPP" we're dedicated to providing amazing customer service and the best deals around. We know, we know, everyone says that. Have you tested everyone? No? Well, then give us a shot and let us prove it to you! For starters, if you find a better price on an identical product just tell us about it and we'll match it. The only exclusion is auction sites such as Ebay, because pricing on those sites fluctuates by the minute...and that's just crazy! In any case, you don't even know if those people love pickleball as much as we do. If they did, they'd have a site like ours instead!
*Note - price match offer cannot be combined with other offers, coupons, or discounts, such as competitor's coupons or "free gift with purchase" offers. The price we match must be offered by a US-based company. Be reasonable, folks.
Out of Stock ProductsShould you find a great product marked "Out of Stock" and would like to be notified when that item becomes available, please contact us using the contact form provided here. Please include the product number, or a description of the item and the quantities you are interested in and we'll email you when that item becomes available. Easy, right? Otherwise, you may always email us at CustomerService@PickleballPaddlesPlus.com, or call 866-733-6542 between 7 am and 5 pm Pacific Time, Monday through Friday, or between 9 am and 1 pm Pacific Time on Saturday. We are closed on Sundays and all major holidays.
Large OrdersHey, sometimes you just need to stock up on all the great products we offer, right? Say, like 10 or more? Or, more likely, you're ordering for an organization and have needs beyond the casual individual player. Either way, we'd LOVE to sell you a whole bunch of great stuff! In these cases, stock-on-hand can sometimes become an unforeseen issue. So, to avoid frustration and ensure you get everything you need on the first try we invite you to contact us by phone or email to confirm stock status of the products you have your eye on. And when you do, we may even be able to process your order with some kind of a price break as a reward for your excellent judgement. We'd order from us, too!
Returns - Paddles, Equipment, Apparel, and BallsTry out a paddle for up to 30 days, and if you don't like it, return it! We will gladly take back any product we've shipped you within 30 days of purchase. If you're not happy, we're not happy. Would you like to exchange the unsatisfactory product for a different product? No problem. Would you simply like your money back? Again, no problem. Please call or email us prior to shipping your item back so may confirm it meets the conditions of our return policy. Please cover the cost of return shipping, and include your name and order number inside the shipment. We highly recommend shipping your item by UPS, FedEx, or Priority Mail for tracking purposes, as we cannot be responsible for packages which don't reach our offices because they are mis-shipped or addressed incorrectly. All returned paddles are understood to be used, but must be unaltered. Meaning, please do not write your name on a paddle, change the grip, or alter it in any other way until you are certain you are going to keep it. Any equipment such as bags, paddle covers, athletic braces, gloves, or apparel you may wish to return must be in new, re-sellable condition, unwashed and unworn. Try it on, sure, but don't go out and play multiple matches in 90-degree heat. You know what we mean, right? Pickleballs, on the other hand, must be in brand-new condition, in their original packaging, and unopened and unused to qualify for return or exchange. Hey, we're flexible on everything else, but who wants be shipped used balls?! As always, just call us at 866-733-6542 if you have any questions.
ShoesOkay, here's where things get fun. Have you ever picked up some great shoes wanting to try them on and it was all too obvious that some slob put his dirty stinky feet in them before you got there? Let's face it, it's usually guys, and it's always gross. So, just as on the court, be considerate of your fellow picklers. When you receive your shoes please try them on in a clean environment, indoors, evaluating them for size, fit, support, and comfort. Don't go out and play even a single point in them, then expect to be able to return them. Even brief wear outdoors results in scuffs, discoloration, and dirty soles. Don't send us your dirty soles. Please contact us before returning shoes, as they must remain in new/re-sellable condition, inside the original manufacturer's box, with all tags attached and labels accounted for. Even the shoebox itself must be in brand new condition, or we won't be able to re-sell the shoes. As with other products, shoes must be shipped back within 30 days of purchase to be eligible for return and credit or exchange. Shipping charges from us to you, and from you to us are non-refundable.
Once authorized, our return shipping address is:
Pickleball Paddles Plus
22330 68th Ave South
Kent, WA 98032
Big StuffLarge and heavy items are usually drop-shipped directly from the manufacturer because they're stupid expensive to ship any other way. So if you have, for example, Wilson posts, permanent nets, portable net systems, pickleball tutor machines, Pickle Pave court surfacing products, etc, please call us for special return instructions. Restocking fees of 10-15% will probably apply on these items.
Clearance, Blemished, Used Items, and MediaJust don't.
Okay, to be a little more professional about it, all sales are final so stuff you bought at a deep discount because you already knew they were used, slightly damaged, or discontinued are not eligible for return. Also, DVDs and books are not eligible for return; enjoy 'em forever!
Defective ProductsHey, sometimes your crappy shots really ARE the paddle's fault! Defects happen, and we're here to take care of you. Contact us within 60 days of purchase with your order number (or a way to look up your order, like, by your name or something) just so we can confirm your purchase, and we'll send you a brand-spanking-new one along with a postage-paid return envelope for your defective one. Don't try to stuff your doubles partner in the envelope either; just the paddle, please. Should you discover a defect after you've been playing with a paddle for over 2 months, we're going to question your attention to detail and direct you to contact the manufacturer for assistance. Just about all of our paddles are covered by a manufacturer's warranty, so either way you'll be taken care of.
Feel-Good StuffAs much as we like to joke around and have a good time both in business and on the court, we do take our company and our customers very seriously. If we don't keep you happy, we don't grow, and our beloved sport with the funny name doesn't grow either. As such, we promise to always treat you well and keep your personal information private. If we screw up, we promise to admit it, apologize, and make it right. We promise to keep our paddles up, our serves in, and to stay out of the kitchen. And finally, we promise to have patience, to be nice to our partners...and we definitely promise to occasionally blast one at your feet!